Shipping Guidelines

We want you to get your package as quickly and affordably as possible. That’s why we offer $5 flat-rate shipping on all orders.

Shipping FAQs

Q: What is your shipping locations?

A: United States

Q: What is your shipping time?

A: Our total shipping time is 6 to 9 business days (Monday to Friday), which includes 1 to 2 business days for handling and 5 to 7 business days for transit.

Q: Do you offer free shipping?

A: We offer $5 flat-rate shipping on all orders.

Q: Do I get tracking info? Where can I find it?

A: Yes! Once your order ships, you’ll receive a shipment confirmation email with your delivery method, estimated arrival date, and tracking details.

Q: Which shipping carriers do you use?

A: We partner with multiple trusted carriers, including USPS Express, UPS, and DHL, depending on your location and the fastest available service.

Q: What is your order cut-off time?

A: Orders placed by 4:00 PM (GMT-05:00) Eastern Standard Time will be processed the same business day. Orders placed after this time will be processed on the next business day.

Q: What if my package is returned to the sender?

A: If your package is undeliverable and returned to our facility, please contact us so we can assist you with reshipment or a resolution.

Q: My product arrived damaged or defective what should I do?

We want every order to be perfect, but if your item arrives damaged or has a defect, we’re here to make it right. Please reach out to our support team via email, or live chat we’re ready to assist you promptly.

Contact Info

Support Email: support@mountbud.shop
Working Hours: Monday to Friday (9am to 5pm)
Address Info: 3346 Ridge Rd, Chincoteague, Virginia 23336, United States